英文实习报告(2)

英文实习报告 篇2

　　It is my honor to stand here today. First of all, I want to thank our dean Mrs. Li to give me this chance to deliver a speech to you. Thanks.

　　This is a speech about practice report, in the first place I want to share with you about my work experience.

　　In the first summer vacation in the college, I changed 3 part-time jobs. The first one was waiter; the second one was teaching assistant in Talking Time Language Village (TTLV); the third one was interpreter in a Highway Service Station. Maybe you will ask me how can you get 3 part-time jobs and why do you want to change it? Actually this is a good question. Here are 3 reasons: first I want to speak English，second I want to practice English, third I want to use English. This was also the main reason I quitted the first one job waiter. Then I searched TTLV online and I attended the interview and passed the teaching test. Everything seems went smoothly, I started to work there in a few days later. I was a teaching assistant there, I was in charge of 8 students in my class and I assisted the foreign teacher to interpret for the students during the class. I work there for 20 days then I left because of Olympic Games in China. So I lost, that seems God always take good care of me, one of my supervisor in TTLV recommended a good job to me after I lost a few days, that was my third job in that vacation. I was an interpreter and I was in charge of communication with foreign friends there. I worked there for 30 days, I got 1500RMB which was my first time to earn so much money by myself in my lifetime.

　　In the following winter vacation I went back to TTLV. I was in the same position there, but different students and different teachers, so I made new friends, I got along with my foreign teachers and I improved my English a lot, especially, Brad who is an American, so well we got along with each other that he went back to my hometown with me to celebrate Spring Festival with my family, he spent 3 days with my family of course I was the only interpreter between my family and Brad.

　　In this summer vacation, Customized English Services which is a new comprehensive English service in Shijiazhuang was founded by Brad. I was lucky to be selected by him. Now I am working with him to assist him to do office work and establish business relationship with new clients.

　　Above all, I mentioned so much work experience of mine, almost are related to English, if I don’t know English, if I don’

英文实习报告 篇3

　　Internship unit: XX Grand Hotel

　　Internship time: XX September - November XX

　　Preface

　　Until finally the practice time, long ago there heard from senior internship junior half of the semester, it can be said to be eagerly looking forward to the arrival of this day, because we can't stand cramming for the current day in and day out of teaching, although learned from the seniors practice is not as imagined it is a happy thing.

　　Combined with my overall plan, I decided to practice in Select Hotel, and drew a five star hotel, that is what I want to know and study of a more ideal hotel. This is the Nanning city a five star hotel only -- Xindu Hotel (TheMajesticHotel), the name for the people of Nanning and even the whole Guangxi is big, the coincidence is the hotel general manager Mr. Chen Xiaowei made a report by invitation in the school, learned that the Mingyuan large the hotel was built in 1995, is composed of a four - star Ming Yuan Hotel and a five star Nea Metropolis Hotel a nine star hotel. Chen's report is so vivid and powerful that it inspires me to think about the desire of the hotel - what they say is consistent with what they do? Or what are the problems that need to be solved? I even started to think about what I could learn at this hotel

　　So what about the hotel? What can we learn from it? What else needs to be improved? What does it feel like to me? So listen to me.

　　Part one: Chinese food department

　　Mingyuan Xindu catering department can be roughly divided into the following departments: the Chinese Department (including Guangdong Xuan, multi function hall and 6 rooms), Western-style food department (including the garden restaurant and cafeteria) and beverage department (including the lobby bar, bar, bar, Lok Yi Chinese Western-style food bar and buffet). The 10 of us are divided into 3 groups, each in different departments, and changing departments every 20 days, so that we can have a comprehensive understanding of the service, sales and management of the entire catering industry. The hotel is very pleased with this, and that's what we're thinking about.

　　The 4 people in our group were first assigned to the Chinese restaurant - "this is the hardest part of the hotel and restaurant department!" Before we started to work, we heard someone who was telling us that in private. Well, I really have to be prepared for it!

　　The work of the Chinese restaurant is as hard as the predecessors said!" The hotel did not give the waiters to develop their own responsibilities and job description, although this is the key of modern enterprise human resource management in a ring, the staff of the impression that their daily job is to listen to the foreman of the task order, ready to obey the leadership, there is no fixed job, or as long as the waiter needs, what can! Fold napkin, table, dishes, dishes, these so-called withdrawal of Taiwan must do their own work part-time job handyman, what carry the table chairs, carpet and some dirty work, heavy work, hard work is our male attendants. More incomprehensible is the hotel's work time is 9 hour, and have to work overtime every day about 1 hours (no overtime), I do not know the rest system there is no violation of the "labor law", but as a true to life people who have a minimum the bottom line is, because after all, not a machine, can be used to freely use. At the beginning of the work of the three days really complain incessantly ah, every day except work or work, the most wronged to be foot, 9 hours a day, the feet standing have made a serious protest, the first thing to work is to find a place to sit down and rest. The difference between the desirable human management and the cruel reality is evident.

　　Another thing that makes me feel embarrassed is Guangdong Xuan uniforms is really simple, because the hotel does not spare clothing for me "tall" boys wear, so they simply let me wear pants and white shirt, vest and tie even also saved, this dress makes me the waiter and the guest is almost no difference, that once I was ready to provide services for a meeting, but the other is that the guests to attend the meeting to extend my cordial greetings to me!

　　The whole staff represents the image of the hotel, this is a very important aspect in the design of the VI Hotel, good staff uniforms can not only make employees more spirit so as to enhance the work efficiency and staff uniforms reflect an inherent culture of an enterprise, there is no culture of the enterprise as a person without a soul. It is just a lack of a dead-alive person only, the morale of the enterprise how to benefit?

　　But I am delighted that the hotel staff mostly are so warm and friendly, they did not because we are indifferent to our interns and stiff, in a long time, a sweet smile from my colleagues, but a re General of the "hard" will make people moved, it seems the employees can understand the mood of the people, because they can stand in their own point of view, because they tell people the truth "." This is also one of the qualities that hotel leaders lack!

　　In the restaurant's day on this day is over, in these days, I really learned a lot of things: in addition to learn Chinese catering service procedures and techniques, Guangdong characteristics and kinds of lessons on what can be learned outside the classroom can learn some more difficult to learn: how to deal with their own the interests and the interests of the hotel, how to deal with the relationships between colleagues, how to adjust their mentality, but I understand that as a waiter should have a strong sense of service. In a chat with a department manager, the manager mentioned the service consciousness, I very much agree with his point of view: "service consciousness but has asked the waiter to provide quality service to guests and the concept of desire, at the same time should also have the same sense of their colleagues." Yes, this is the true meaning of "service consciousness", which is the embodiment of a real quality of a waiter.

　　The second part: Western food department

　　The western restaurant named "GardenRestaurant" is called "Garden Restaurant". I think it may be because there is a small artificial garden outside the dining room. The dining room is comfortable, a typical Western style restaurant, which is divided into smoking and non-smoking areas. But if you can put in place with some western art crafts or murals this may attract more guests to far away guests have a feeling has returned to the motherland.

　　The management of the western restaurant is quite different from the Chinese restaurant, from the service process to the management of staff are more standardized and more stringent than the Chinese restaurant. When I came to the western restaurant, I felt like I was unloading a heavy load, because the work in the western restaurant was so relaxing! You don't have to do anything, even if it's the easiest thing to do: wipe the dishes, take the table, set up the table, which is just too far away from the Chinese restaurant. But in the western restaurant, if you don't do anything, you have to stand, which makes people feel the time is very slow, feet began to protest. Sometimes, there are more waiters in the restaurant than guests, and the guests are very uncomfortable when looking at the guests together. Therefore, suggestions of the restaurant management personnel can flexibly arrange, such as allowing employees to take turns to rest, in less time as long as two waiters enough, let everyone rest not only can make the staff to reduce foot fatigue, but also create a harmonious environment, and do Why not??

　　The service of Western food and the service of Chinese food are very large, which often makes us interns do not know what to do, and how to do it well. But what makes us puzzled is that we were just at the time of the internship, and the hotel was training some new employees, but the hotel was not allowed to take part in the training. This makes us very dissatisfied, why not give us training? Although we have only a short internship in the hotel, we have come to study in the hotel. Should the hotel consider more for our interns?

　　The third part: Beverage Department

　　Finally, we came to the last stop of the internship: the wine department, because of the National Day holiday and the end of the week practice, make our last stop time is particularly short, probably only a week ago.

　　On the first day, he came to the liquor department and didn't know what to do. A big day has passed, and some of us do not know what to do with a few headless flies. Finally, a colleague came to tell us to wipe the glass, and then we found something to do. But after wiping the glass, I don't know where to go. Well, the feeling of being abandoned is not so good.

　　When the wine department is busiest, I think it's about the evening. Because it was the hotel of the season, so almost every night, the guest box or table table wedding, so we finally have a place to fly without head, that is for the guests to pour the wine, for a long time we have come to realize that our work is mainly to help wipe the glasses, glasses, swing stands pouring for the guests, but for how cocktails, grinding a good cup of coffee, we are absolutely ignorant of it does make people feel sorry.

　　In the bar the time is too short, then this is not too much. But there is one thing I can say without reservation, not only is this department, other departments also let me have this feeling: that is the lack of a hotel to cohesive corporate culture, one will do a culture different from other hotels and other restaurants, which makes each hotel give people a feeling of deja vu, a clone of feeling, and this culture is enough to support the whole hotel!

　　The fourth part: summary

　　The above is my experience in the process of practice, from the overall perspective of the hotel management, from my two months of practice, can generally summarize the following aspects of the deficiencies:

　　First, we should change the traditional attitude towards employees. Man is the main body of management, which is small and should be grasped by all managers. In the management of subordinate relationship is a division of labor, the relationship is not a rule and ruled; on the contrary, modern management philosophy tells us: management is a special service, managers only do lower levels of service, help subordinates and make outstanding achievements in the work, managers will have their own management the performance. The management of modern enterprises must adhere to the "three God", namely: market, customers and employees! An old employee said to the leader in the BBS of the hotel: "be kind to your employees and be a good leader. Remember, you don't manage all machines."." I think that's probably what every employee wants to say to the leader.

　　Two, enterprises lack a kind of spiritual enterprise culture which can unite people's minds. A nation has its own national culture, and an enterprise also needs to have its own corporate culture. The construction of enterprise culture is not dispensable, but necessary for the survival and development of enterprises. When enterprises are facing various challenges, and all the people in the enterprise need to work together to unite together. For the construction of enterprise culture, and he will usually lacking spirit of cooperation, to each of the mind, and no one really for the development of enterprises have been seriously thinking, in other words, is not himself into the enterprise. Thus, the construction of corporate culture is the necessary guarantee for the survival and development of enterprises.

　　Three, enterprises lack a set of effective incentive mechanism and promotion system. In hotel incentive mechanism, too much attention is paid to material incentives, while spiritual incentives are ignored. In fact, in addition to the traditional rewards and punishments incentives, there are many incentives for our managers to draw on. Sometimes, a smile or an appreciation from a leader is more effective than a reward for a pay increase!

　　The above is my thoughts and feeling of this practice, as a kind of feeling, it may be a lot of subjective traces, but only employees can really enjoy this feeling, therefore, hope that managers in making decisions, but also consider the interests of the station in the hotel can more consideration for their employees, the only way the decision to get more of the employees. Finally, thank you for offering such internship opportunities and thanking the teacher for your help, and wish the hotel better and better.